Privacy Policy

The Lifesaving Society respects the individual's right to privacy and is committed to keeping personal information accurate, confidential, secure and private. Except as specifically outlined in this policy, the Society does not disclose any individual's personal information to any third parties.

What We Collect and Why

The Lifesaving Society collects information required to provide services to members and other individuals. This includes an individual's name, address, phone number, email address, birth date, gender, and payment information.

The personal information collected by the Lifesaving Society directly or through course-providers (e.g., Affiliate Members) is required for the administration and delivery of the Society's programs and services. The Society does not release personal information to any third party with the exception of Transport Canada as required by law as a Pleasure Craft Operator (PCO) course provider.

Personal information is collected to:

  • Confirm age and award prerequisites for training program and leadership awards and lifesaving sport competitions
  • Maintain a record of individuals' Lifesaving Society awards and to issue certification cards
  • Establish and maintain a relationship with members and to provide members with ongoing service and communication
  • Meet with legal and regulatory requirements
  • Understand our members in order to develop services specific to their needs
  • Upload information required by Transport Canada for their PCO cardholders' database


When an individual provides personal information, consent has been implied for the Society to deal with the information in a reasonable manner. The individual consents to the Society's collection, use and disclosure of that personal information in accordance with this policy. The Society may seek additional specific authorization or consent from time to time where required by law or in situations where it is necessary or appropriate.

An individual may withdraw consent to the collection, use or disclosure of his or her personal information at any time upon reasonable notice in writing.

Accuracy and Retention

Accuracy and integrity of the Society's members' records is of the utmost concern. The Society endeavors to ensure that personal information collected is accurate, complete and maintained for the purpose for which it was collected.

The Society keeps members' personal information indefinitely to ensure:

  • Members' certification records are maintained
  • Inactive members can become reinstated
  • The Society can generate accurate reports

What We Disclose

The Society does not exchange or disclose personal information with other organizations except where the Society is required to disclose information without consent. In situations where the Society is obligated to disclose information without consent, no more information than is required in the applicable circumstances will be disclosed.

Personal information provided may be shared among paid personnel and volunteer officers only as required to perform their duties with the Society.

The Society discloses an individual's awards earned and the date the award was earned to Affiliate Members, employers and the government in order to confirm eligibility for employment and prerequisites for Society awards.

The Society publishes photos and corresponding names of individuals in Society publications and on the website.

How We Protect Personal Information

The Society takes measures to ensure the privacy, accuracy, security and confidentiality of individual information. The Society strives to maintain adequate physical, procedural and technical security with respect to the headquarters and other information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of personal information.

The Society limits personal information access to paid personnel and volunteer officers who require the information to conduct Society activities and to provide services and programs. Under this policy, any misuse of personal information is treated as a serious offence for which disciplinary action may be taken.


The Society permits access to, and review of personal information about an individual by the individual concerned. The Society requires sufficient information to confirm the identity of the person making the request before granting access and will strive to provide information within a reasonable time.

The Society may decline access where the required information:

  • Is not readily retrievable and the burden or cost of providing it would be disproportionate to the nature or value of the information
  • Does not exist, is not held, or cannot be found
  • Is required not to be disclosed on any legal ground
  • Is permitted by law not to be disclosed
  • Where information is not or cannot be disclosed, the individual making the request will be provided with the reasons for non-disclosure.

The Lifesaving Society deals with all privacy complaints seriously. Any questions or concerns should be directed to the Lifesaving Society’s CEO.